Analytic Prescription 

Chances are good that Denise Darragh, vice president of marketing at Katz Group Canada Ltd. which owns Rexall and Pharma Plus, among other pharmacy chains...

Database Guru Eyes E-mailers 

Arthur Middleton Hughes thinks he may be able to teach e-mail marketers a thing or two. Hughes recently signed a part-time deal with e-Dialog to consult with some of the e-mail service provider's clients. ...

Start at the End 

It's not easy being a marketer these days. For one thing, you have to measure the impact of your campaigns. And that's a challenge when you're using multiple media. ...

In the Zone, Online or Off 

AutoZone Inc.'s new product look-up system for driving in-store sales will soon be tried on its Web site. The $6 billion company, which sells auto parts and accessories, has two customer segments: do-it-yourselfers and professional technicians. But it faced a challenge: How to make sure it had the exact parts customers needed....

Good Call 

Sure, all that newfangled new media is grand. But today we're here to pay tribute to the good old telephone the most versatile, flexible and consistently...

NEW LISTS 

Renewable and Sustainable Energy Companies Some 133,626 energy industry firms are listed. Separate segments are available for postal, e-mail and telemarketing...

Blog Commandments 

In this excerpt from “The New Influencers: A Marketer's Guide to the New Social Media” (Quill Driver Books; www.newinfluencers.com) author Paul Gillin shares some thoughts on blogging etiquette....

Price-Conscious Promotion 

For those with champagne tastes and a beer budget, constructing a marketing plan can be frustrating. In Successful, Low Cost Direct Marketing Methods...

E-mail's Image Problem 

Developments surrounding blocked e-mail images and links have been causing a great deal of consternation among marketers lately. However, experts say the growing trend is nothing to get confused or worked up about....

Brand and Direct Use the Buddy System 

Once upon a time, brand lived here and direct lived there waaayyyy over there. Today, they're roommates. Many brand advertisers have begun incorporating...

Direct Mail's Warm Glow 

My jaded heart recently skipped a beat when a truly cheesy self-mailer showed up in my mailbox. If there's no column next month, folks, it's because I've retired and am living off my investment in…uranium stocks....

Three Ways to Rate E-mailers 

Internet service providers use three main metrics to gauge a sender's reputation and determine how to process incoming e-mail....

Thinking Out of the Big Box 

At the recent ERI eXchange conference in Boston, Best Buy International CEO Bob Willett spoke about the Minneapolis retailer's customer-centric transformation....

Too Much Togetherness? 

If you lived through the dot-com bubble, you could be excused for thinking you'd slipped through a wormhole in time and landed back in 1999. In rapid-fire succession, a slew of the biggest online ad players announced plans to get a lot bigger by acquiring platforms, technologies or expertise they hadn't had before....

Central Station 

On the one hand, consumers want control over the media messages they receive. On the other, advertisers demand accountability for their investments. How do you serve those two needs? One way is to create a centralized hub for your integrated campaign: A microsite with a unique and easy-to-remember URL....

Feeding the Kitty 

Every creature has its phobias. To many cats, water is anathema. Some dogs abhor the sound of the vacuum cleaner. And then there are consumers who fear using a credit card to shop online....

Letters to the Editor 

A HIT AND A MISS? Thanks for Ray Schultz's thoughtful column (Direct Hit, May). Copywriting is my background. I learned from a seasoned pro who retired...

Postcards From the Cutting Edge 

While catalog mailers are adjusting to hefty new postage increases, postcard mailings are thriving. Even the largest 11-˝-inch cards qualify as standard mail at the lowest letter-size rates....

The Bombardment Begins 

My friend and list guru Bob Dunhill sent me a fundraising mailing, to which he appended the statement Abraham Lincoln made when asked how long his legs...

American Blogstand 

A pilot program in which news was turned into song became the second most popular video feature on Boston.com last month....

Can You Find Me Now? 

Google, Yahoo! and Microsoft have all optimized their search to help mobile users find what they want on the Web. Now Ask.com is rolling out a set of mobile services that will let owners of global positioning system-enabled handsets use the Web to find their way to local merchants....

Compassion & Choices Ups Mail Volume 

Right-to-die advocacy group Compassion & Choices is boosting direct mailings from four to six times a year despite the difficulty it's had getting conservative lists. ...

Short and Sweet 

We'd like to give a quick cheer to the Webby Awards, which held its 11th annual presentation last month with a rule we think should be standard: five-word acceptance speeches....

Risky Business 

To get the best insurance coverage, you have to be well informed. Insurers need information too — about their customers' demographics, businesses and activities. For Aon Corp., that meant putting automated processes in place to better track prospects and generate qualified leads for sales reps....

Sweetening the Pot 

It's been said by everyone from Don Peppers to Fred Reichheld: Customer satisfaction starts with a company's employees. But how do you make sure that your staff fully supports your objectives? There's one way. Incentives....

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