Jenny, Pick Up
May 1, 2008 12:00 PM, Richard H. Levey
Remember the '80s? Consumers in Delaware are getting a rude reminder thanks to the number 867-5309 popping up on their caller-ID displays when telemarketers ...

Watch Your Language!
May 1, 2008 12:00 PM, By Michael A. Brown
With apologies to Shakespeare, What's in a wordor a phrase? If you're in business-to-business marketing or telesales, your success or failure often is ...

Wachovia to Pay $125 Million in Phone Fraud Case
Apr 26, 2008 3:42 PM, By Larry Riggs
The Office of the Comptroller of the Currency has reached a settlement with Wachovia Bank, N.A. directing the bank to pay about $125 million in restitution to consumers harmed by its relationships with several telemarketers and third-party payment processors. ...

Telemarketers Tap Tommy Tutone: 867-5309 Comes Up In Caller ID: News Journal
Mar 12, 2008 7:55 AM
Remember the ‘80s? Consumers in Delaware have been receiving a rude reminder of the pop hit “867-5309/Jenny”. ...

ICT Expands Canadian Telemarketing With Payroll Rebate
Mar 4, 2008 8:00 AM
ICT Group Inc. plans to add 200 new telemarketing jobs in Canada because it has obtained a contract to provide customer service for Bell Mobility the wireless division of Bell Canada. ...

Telephone Bill Collector Boosts Take
Feb 25, 2008 8:20 AM
Portfolio Recovery Associates Inc. reported a 14% increase in call center debt collections during the fourth quarter. ...

Canada Seeks Telemarketing Complaint Prober
Feb 19, 2008 8:14 AM
The Canadian Radio-television and Telecommunications Commission has issued a request for proposal to find a company to handle investigations of all telemarketing complaints. ...

Accent Marketing Expands Indiana Call Center
Feb 5, 2008 8:08 AM
Accent Marketing Services plans to expand its New Albany, IN-based call center by increasing the total number of agent seats to 420 by April. ...

Start Talking
Jan 1, 2008 12:00 PM, By Ruth P. Stevens
What should business marketers do when confronted with a voice-mail greeting? After a bit of investigation, I didn't find much. Voice-mail marketing is nowhere as a discipline. As far as I can tell, no one seems to be talking about it. No one's researching it, setting up tests, or figuring out best practices. ...

Bell Canada to Run Forthcoming Do Not Call List
Dec 26, 2007 8:04 AM
The Canadian Radio-television and Telecommunications Commission (CRTC) has awarded a five-year contract to Bell Canada to operate the country's National Do Not Call List (DNCL). ...