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Are Print Catalogs Extinct?
Feb 1, 2006 12:00 PM
, KATIE MULDOON
THOSE OF US IN CATALOG LAND SEEM TO BE IN A TIME WARP that causes us to think that print catalogs can look and work just like they always have. But we also don't hesitate to turn our sights to the future and predict that, with or without print catalogs, the Internet will be the road to sales galore. Well…yes and no. It's true that electronic marketing can be a very good thing. Some catalogers report that, by far, most of their new customers come from constantly tested and refined search engine marketing programs. The downside is that often, customers acquired online don't spend as much. One possible reason is that we aren't adapting our print catalog strategies well enough so fresh customers can learn how and why they should keep buying. Electronic marketing certainly seems to be the be-all and the end-all. In its 2005 Multichannel Retail Annual Trend Report, Abacus notes that Web site sales will surpass catalog purchases within the next 19 months. The Financial Times reports some analysts claiming that push e-mail has the potential to address a global market of 400 million users. With more and more companies such as Panera Bread, and cities like Orlando, FL and Philadelphia offering or planning to offer Wi-Fi for free Web access, the number of those able to go online will only grow. Then there are the newer electronic sales avenues — bluecasting, for one — that have the potential for grabbing such audiences as commuters passing an area where video ads are beamed from billboards into their Bluetooth-enabled mobile phones. Sounds farfetched, but Direct Newsline reported in August that a firm in the United Kingdom pulled nearly 15% response using this sales method. As Apple has made available a video-ready iPod to its already 16 million-plus users, who knows if this won't be another way to reach new customers. And don't forget podcasting. It could be an interesting opportunity for catalogers with excellent editorial content on their Web site (like L.L. Bean) to create subscriptions for audio versions of that useful information. All good reasons why it would not be insane to think print catalogs are indeed dead. Nevertheless, here's why print catalogs should get stronger than ever:
But we do have to rethink what our catalogs need to look like and offer. To encourage online customers to order more frequently, we may choose to adopt some of the strategies used by companies that mainly employ catalogs as traffic generators. Retailers have long known how to create and produce breathtaking catalogs whose main purpose is to drive you to their stores. As electronic marketing continues to grow, we should be seriously considering adding Internet-aimed, traffic-generating catalogs to our mix. As vendors often pay or offset the expenses for these traffic generators, there's little reason not to test the concept. What does a traffic-generation catalog look like? More often than not it's printed on the glorious high-quality, high-weight paper you'd love to use but never have been able to afford. It has far fewer pages than a catalog and sometimes promotes a special event. Its intent is to create enough pleasure and excitement through mood-enhancing photography and tantalizing copy to get consumers to make the move to the Web or store — and buy! KATIE MULDOON (kmuldoon@muldoonandbaer.com) is president of DM/catalog consulting firm Muldoon & Baer Inc., Palm Beach Gardens, FL. |
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