Western Wats Shuts Call Center, Axing About 100
Western Wats Center Inc. will close its Chadron, NE call center, laying off about 100 employees, according to wire service reports....
Court Fines Alleged Phone, Credit Scammer $8.6 Million
A U.S. district court has fined Ira N. Rubin, the operator of an allegedly fraudulent telemarketing and credit card payment processing firm, $8.6 million and barred him permanently from engaging in those activities, according to the Federal Trade Commission....
Infinity Insurance Call Center Opens in Texas
Infinity Property & Casualty Corp. has opened a new 325-seat telemarketing center in McAllen, TX. ...
Timeshare Operators To Pay FTC $1.2 Million For Do Not Call Violations
Two groups of defendants that offer vacation and timeshare companies will pay the Federal Trade Commission (FTC) a total of nearly $1.2 million, stemming from their violations of the Do Not Call Rule....
TeleTech Expands Temporary Staff for Transition to Digital TV
The upcoming transition from analog to digital television signals is prompting TeleTech Holdings Inc. to hire 1,000 temporary full and part-time customer service reps this month....
Car-Related Call Center Opens in Kentucky
Automobile BDC, an outsourced Internet department for car dealerships, has opened a call center Lexington, KY, according to wire service reports....
New Jersey Renews Contract with Unisys for Call Centers
Unisys has been awarded a three-year contract extension for administering New Jersey’s Medicare program, including call center services. ...
Teleservices: Solid Solution for Lean Times
A slumping economy challenges businesses to come up with strategies that deliver financial results fast. Teleservices programs can be a solid solution...
Teleperformance Acquires The Answer Group
Outsource contact center service provider Teleperformance has acquired The Answer Group in an all-cash deal. ...
Superfly to Acquire Commerce Planet Call, Data Center
Superfly Advertising Inc. will acquire the Consumer Loyalty Group and Legacy Media LLC call and data center operations from Commerce Planet Inc. for $825,000 and 4.5 million shares of stock....
Golden Century Seeks to Acquire IA Global
Golden Century Wealth Investment, a Hong Kong venture capital firm, has offered to acquire IA Global Inc., an operator of call centers in the Philippines and other Asian countries, for 15 cents per share....
FTC Settles Complaint Involving ‘Credit Card’ Telemarketing
The Federal Trade Commission reached a court settlement with Robert James Fischbach to settle a complaint involving alleged violations of the FTC Act and Telemarketing Sales Rule. ...
Telemarketer Sentenced to 11 Years in Prison
Telemarketing call center manager Juan Luis Llamas, 33, of Yuba City, CA has been sentenced to 11 years in prison for conspiracy and wire fraud, involving a telemarketing operation based in Costa Rica. ...
TeleTech Adds Workstations to Accommodate Growth
TeleTech Holdings Inc. plans to add another 1,200 workstations to its international teleservices centers before the end of the fourth quarter. ...
FTC Tightens Noose on Telemarketing
New restrictions being imposed on commercial and fundraising telemarketing by the Federal Trade Commission require consent prior to making outbound calls involving pre-recorded messages. ...
