Telephone Bill Collector Boosts Take
Portfolio Recovery Associates Inc. reported a 14% increase in call center debt collections during the fourth quarter....
Accent Marketing Expands Indiana Call Center
Accent Marketing Services plans to expand its New Albany, IN-based call center by increasing the total number of agent seats to 420 by April. ...
Autodialer Telemarketer Hit With $180,000 FTC Fine
The Federal Trade Commission has issued a proposed consent decree with Voice-Mail Broadcasting Corp. and its owner, Jesse Crowe. The FTC charged that Voice-Mail violated the Telemarketing Sales Rule (TSR) by making more than 46 million automated calls that featured prerecorded messages....
Missouri Wins Order Against Telemarketer
Missouri Attorney General Jay Nixon has obtained a consent judgment against a San Francisco company that allegedly gave false information to state residents in telemarketing calls....
Start Talking
What should business marketers do when confronted with a voice-mail greeting? After a bit of investigation, I didn't find much. Voice-mail marketing is nowhere as a discipline. As far as I can tell, no one seems to be talking about it. No one's researching it, setting up tests, or figuring out best practices....
Bell Canada to Run Forthcoming Do Not Call List
The Canadian Radio-television and Telecommunications Commission (CRTC) has awarded a five-year contract to Bell Canada to operate the country's National Do Not Call List (DNCL)....
DMA Lauds House Passage of Phone Marketing Bills
The Direct Marketing Association praised the House of Representatives Tuesday for passing two pieces of legislation governing the telemarketing National Do Not Call Registry....
Telereps, Save Your Breath
In any sales or service situation it's critical to listen, diagnose and encourage prospects to elaborate before persuading. One way to do this in telesales is to ask open-ended, consultative questions....
FTC Survey Finds Telemarketing Least Popular for Scam Artists
More than twice as much consumer fraud is committed with print, television, radio or Internet advertising than by telemarketing, according to consumer fraud survey findings released by the Federal Trade Commission. ...
India's Telemarketing DNC Goes Live Oct. 12.
The Telecom Regulatory Authority of India is activating its national do-not-call registry on Fri. Oct. 12. ...
Allsec Acquires Filipino Phone Marketing Services Firm
Allsec Technologies will acquire Kingdom Builders, a Philippines-based telemarketing services provider for $1.5 million. ...
An Anticipated Wreck
Drivers who slow and gawk at accidents will understand my instinct regarding the National Do Not Call Registry. I've got a pretty good idea there's an impending pileup, and I've staked out a vantage point, packed some sandwiches and potato salad, and am waiting for the show to start....
FTC Targets 'Fundraising' Telemarketer
The Federal Trade Commission is seeking civil penalties against a New Jersey-based telemarketer that allegedly made misrepresentations to consumers when fundraising for police, firefighter, and other nonprofit organizations, in violation of a 1998 stipulated order and the Commission's Telemarketing Sales Rule (TSR). ...
Humana to Open Two New Telemarketing Centers
Health benefits firm Humana Inc. will open two new telemarketing call centers in Arizona. ...
Do-Not-Call List Restrictions Expire for Thousands in Pennsylvania
Several hundred thousand consumers' phone numbers may be removed from Pennsylvania's do-not-call list after Sept. 15 when the file is updated. ...
