Staples Acquires American Identity
Staples Inc. has acquired American Identity Inc., a promotional products company, for an undisclosed sum. ...
Increasing Number of Phone Reps Work from Home
The number of home-based telemarketing reps is projected to increase to 330,000 by 2010, according to research compiled by Exony, a management software development firm. That equals about 11% of the total home-based workforce nationwide. ...
Short Cuts
Call center operator Five9 Inc. has arranged for U.S. telemarketing calls to be rerouted to call centers operated by BayanTel based in the Philippines, in event that a disaster disrupts operations at centers based in North America....
Oregon to Enforce Do-Not-Call Registry: Report
The Oregon Senate has passed legislation that would eliminate a split between its laws and the federal do-not-call list, according to the Associated Press. As a result, the state will begin enforcing the federal do-not-call list....
FTC Wins Judgment $4.7 Million Involving Canadian Telemarketer
The Federal Trade Commission has been awarded a $4.7 million judgment against a Canadian citizen, John Raymond Salvator Bezeredi, in a case involving telemarketing activity that targeted U.S. citizens. ...
FTC Again Lauds Do-Not-Call List in Annual Report
Once again, the Federal Trade Commission has put out a report calling the national do-not-call registry a screaming success. ...
Network Launched for Internet Telemarketing to Cell Phones
Medio Systems Inc. has formed a partnership with Ingenio Inc. to integrate pay per call advertising within Medio MobileNow, a new mobile search-advertising network. ...
Patent Awarded to Gryphon Networks for Do-Not-Call Lists
Gryphon Networks has received a U.S. patent for database technology used with telemarketing predictive dialers for accessing do-not-call lists. ...
Senate Bill Would Give DNC Registry Eternal Life
A bill introduced in the Senate would extend without limit the Federal Trade Commission's authority to collect list fees from the national Do Not Call registry. ...
Handling Calls In-House
f you're dialing into a call center from home, chances are you may be relaxing in pajamas and slippers. And chances are the reps you talk to may be in their PJs too....
The Close Makes the Man
These are the new leads. These are the Glengarry leads. And to you, they're gold. And you don't get them. Because to give them to you is just throwing...
MyFavoriteCity.com Grows Via SEO, Telemarketing
MyFavoriteCity.com markets to several thousand businesses and consumers that it attracts and retains through SEM and telemarketing, as well as e-mail and postcard efforts....
Leading Questions
HAVE YOU EVER RECEIVED A bad sales call? Perhaps the salesperson barreled through the script without bothering to engage in dialogue. Maybe he stammered...
Ring True
Want to turn that phone call into a sale, and maybe even into an ongoing relationship? Follow these pointers: Don't remind prospects that you've already...
DMA to Phase Out Its Telephone Preference Service
The Telephone Preference Service is getting cut off. The Direct Marketing Association announced Thursday that it would phase out the service “as it currently exists.” ...
