Ringing Down Costs
WHEN INTERACTIVE voice response (IVR) technology was introduced at telemarketing call centers in the 1980s it created an economic revolution. Costs were...
Official in N.H. Senate Race Phone Jamming Sentenced
James Tobin, a Republican campaign worker who was convicted of jamming Democratic phone lines during the 2002 New Hampshire Senate election, was sentenced to 10 months in prison on Wednesday. In December, Tobin was found guilty of two counts of telephone harassment. ...
AOL to Close Call Center, Lay Off 1,300: Reports
Internet service provider AOL is closing a call center in Jacksonville, FL and trimming staff at four other locations, according to news reports....
Florida Fines Sports Authority for State DNC Violations
A Florida judge has issued a record $112,500 judgment against Sports Authority Florida
ATA To Switch Focus from Outbound to Inbound Telemarketing Issues
The American Teleservices Association (ATA) will increasingly address regulations that affect inbound telemarketing, as the regulatory field for outbound solicitations has stabilized....
Phinder Technologies Adds Call Center Capacity
Phinder Technologies Inc., which provides Web-based technology to small businesses, has retained the services of two additional call centers in the Philippines. The added capacity will allow the firm to increase the number of customers it can sign up from 350 per day to more than 600, according to the company....
PC Connection Opens New Call Center
PC Connection Sales Corp. will open a new call center in March. The information technology marketer’s new facility will be located in Addison, TX, and will be run by Emery Geosits....
Who's Calling, Please?
WHEN IT COMES to sales and marketing executives' perception of business worth, telemarketing services too often are seen as relatively low on the value...
Telephone Number One for B-to-B Sales Leads: Survey
Business to business marketers rated telemarketing as the most important source for B-to-B lead generation, according to a new survey...
FTC Accuses Two Canadian Firms of Telemarketing Fraud
The Federal Trade Commission has filed lawsuits against two Canadian companies it alleged offered pre-approved credit cards for advanced fees and then failed to deliver the cards, the commission announced yesterday....
Loose Cannon: Because They Can
Last week, New York City hosted several hotly contested primary races. Now, in primary elections candidates typically rely on rallying party faithful – which means the more one has participated in the past, the higher one’s name is on the electorate sucker lists used by candidates. What makes this especially galling is that one of the most frequently used – I’ll even say abused – mediums is telemarketing. Remember telemarketing? That’s the medium most of these folks, once we vote them into office, inveigh against. ...
DMA Backs Down, ATA Forges On
The Direct Marketing Association decided last month not to pursue any further legal action in response to a federal appellate court ruling upholding the...
The Jig Is Up
As we all know by now, the jig is up, folks. The latest round of federal regulation has forever changed the environment in which we can contact customers...
Insurance Group Turns Complaints Into Cash
While the dearth of data and do-not-call restrictions have teamed to dampen outbound telemarketing activity, Mass Marketing Insurance Group has managed...
Court Halts DNC Scheme
A U.S. district court last month barred a Lake Tahoe, CA company from claiming it can register consumers on do-not-call lists for a fee. The Federal Trade...
